Accenture Hiring 2026: Infra Tech Support Practitioner | Gurugram (Job No. 14863718)

Company: Accenture Solutions Private Limited
Job Title: Infra Tech Support Practitioner (Software / Application / Cloud Tech Support Associate)
Job Requisition ID: ISSRRN0001906
Job Number: 14863718
Practice / Group: Cloud Infrastructure & Technology Support Operations
Employment Type: Full-Time Regular
Experience Level: 0 to 2 Years (Fresh Engineering/Science Graduates & Early-Career Tech Support Associates)
Posting Location: Gurugram / Gurgaon, Haryana, India

Accenture is a global leader in professional services, digital transformation, cloud computing, and cybersecurity, employing over 775,000 professionals worldwide.

The Infra Tech Support Practitioner position operates within Accenture’s Technology Infrastructure group out of Gurugram, Haryana. Serving as a primary point of escalation and monitoring, practitioners maintain continuous availability across enterprise production systems, oversee ITIL-aligned incident management, manage outage restorations, and ensure cloud and infrastructure workflows comply with strict Service Level Agreements (SLAs).

• Service Desk Management: Deliver end-to-end technical support across software, application, and cloud infrastructure environments.
• Incident & Outage Restoration: Drive technical troubleshooting during production outages, facilitate rapid service restoration, and maintain clear communications across escalation channels.
• SLA & Systems Availability: Monitor enterprise systems 24×7 to ensure operations conform to client Service Level Agreements (SLAs).
• Disaster Recovery & Data Retention: Support the execution of disaster recovery (DR) procedures and maintain data retention policies to safeguard business-critical operations.
• Problem Analysis & Escalation: Conduct initial problem triage, isolate technical root causes, and log incident metrics within ticketing systems (e.g., ServiceNow).
• Continuous Improvement: Participate in process refinement, documentation of standard operating procedures (SOPs), and operational efficiency initiatives.

Academic Background

• Degree: Bachelor’s Degree in any relevant quantitative field of study (B.E. / B.Tech / B.Sc / BCA / B.Com).

Experience Requirement

• 0 to 2 Years of relevant technical support, IT service desk, or infrastructure operations experience (Fresh graduates with strong IT fundamentals are eligible).

Mandatory & Core Competencies

• Service Desk Management: Beginner-to-intermediate proficiency in IT service desk operations, ticketing workflows, and user support.
• Systems & Network Fundamentals: Basic understanding of cloud infrastructure (AWS/Azure/GCP), operating systems (Windows Server/Linux), and networking principles (TCP/IP, DNS).
• Communication & Collaboration: Clear verbal and written English communication for customer interaction and incident status reporting.

Preferred / Bonus Qualifications

• Proficiency in ITIL Incident Management frameworks.
• Exposure to ticket management platforms (ServiceNow, Remedy, Jira Service Management).
• Familiarity with disaster recovery frameworks, data backup retention routines, and basic scripting (PowerShell, Bash).

• Estimated Starting Salary: ₹4.0 LPA to ₹6.0 LPA (CTC) for 0–2 YOE Infra Tech Support Practitioners, plus performance bonuses and shift allowances (if applicable).
• Accenture Corporate Perks:
  • Global career path within Accenture Technology & Cloud Operations.
  • Access to Accenture’s internal learning programs, cloud certifications (AWS, Azure, ITIL), and technical academies.
  • Comprehensive Health, Dental, Mental Wellbeing, and Life Insurance for employees and dependents.
  • Workplace flexibility and employee assistance programs.

1. Application & Resume Audit (Job No. 14863718 / Requisition ISSRRN0001906)
   (Verification of Bachelor's degree, 0–2 YOE, & Gurugram location readiness)
   ↓
2. Accenture Cognitive & Technical Online Assessment
   (Evaluation of Analytical Reasoning, Verbal Ability, IT Infrastructure Basics, & Service Desk Scenarios)
   ↓
3. Technical Interview Round 1 (Service Desk & Incident Management)
   (Discussion on ITIL concepts, ticket handling lifecycle, SLA definitions, & basic OS/networking troubleshooting)
   ↓
4. Managerial Interview Round 2 (Communication & Customer Handling)
   (Evaluation of problem analysis under pressure, incident communication, shift readiness, & team collaboration)
   ↓
5. HR Discussion & Formal Offer Rollout
   (Background check verification, salary structure briefing, & onboarding timeline alignment)

Accenture Anti-Fraud Alert: Accenture never requires payment or registration fees from candidates during any stage of the recruitment process. Official hiring communications originate strictly from @accenture.com email addresses. Report fraudulent requests to india.fc.check@accenture.com.

• ITIL & Incident Lifecycle: Incident vs. Problem vs. Change Management, Priority Matrix (P1–P4 outages), SLA breach prevention, and Ticket lifecycle states.
• Operating Systems & Networking: Basic Linux/Windows administration commands, ping, traceroute, nslookup, Active Directory basics, and cloud service models (IaaS, PaaS, SaaS).
• Service Desk Soft Skills: Written email templates for incident alerts, customer escalation handling, and phone etiquette.

• Technical Support & Service Desk: Infra Tech Support Practitioner, Service Desk Management, Incident Management, Problem Analysis, Technical Support Associate
• IT Infrastructure & ITIL: Production Systems Availability, Service Level Agreements (SLAs), Outage Resolution, Disaster Recovery (DR), Data Retention, ITIL Framework
• Systems & Tools: Cloud Tech Support, Software Support, ServiceNow, Technical Troubleshooting, Customer Service, Process Improvement
• Accenture Specifics: Requisition ISSRRN0001906, Job Number 14863718, Accenture Gurugram, Infrastructure Operations

1. What is the Job Number and Requisition ID for this Accenture position?

The Job Number is 14863718 and the Requisition ID is ISSRRN0001906.

2. Where is the work location for this role?

The position is located at Accenture’s facility in Gurugram / Gurgaon, Haryana, India.

3. What qualifications are required to apply?

Candidates must hold a Bachelor’s Degree in a relevant field and have 0 to 2 years of experience.

4. What is the primary focus of the role?

The role focuses on Service Desk Management, production system availability, incident/outage resolution, SLA adherence, and maintaining disaster recovery/data retention standards.