Company: Accenture Solutions Private Limited
Job Title: Learning Operations New Associate
Job Requisition / Job No: AIOC-S01664425
Function / Practice: Talent Development – Learning Delivery Operations
Employment Type: Full-Time
Experience Level: 0 to 2 Years (Freshers / Early Career)
Shift Requirements: May require working in rotational shifts
Location: Mumbai, Maharashtra, India
Company & Practice Overview
Accenture is a global professional services company specializing in digital, cloud, security, strategy, consulting, technology, and operations services. Powered by advanced technology and intelligent operations centers, Accenture’s talent development teams work to improve workforce performance, boost business agility, and drive continuous upskilling for global clients.
The Learning Operations New Associate position sits within Accenture’s talent delivery operations unit in Mumbai. This role supports end-to-end learning solution execution, scheduling administration, effectiveness tracking, and administrative enablement for enterprise training programs.
Key Responsibilities & Daily Operations
- Learning Solution Execution: Ensure the successful delivery, scheduling, and administration of enterprise learning solutions and training programs.
- Effectiveness Tracking: Review learning solution applicability, training feedback scores, and completion metrics under the guidance of supervisors.
- Routine Problem Resolution: Solve routine operational problems following established Standard Operating Procedures (SOPs) and general guidelines.
- Individual Contributor Delivery: Work as an individual contributor within a predetermined, focused scope of work, ensuring adherence to Service Level Agreements (SLAs).
- Operational Coordination: Coordinate with internal team members, learning coordinators, and stakeholders regarding training logistics, session enrollments, and reporting.
Minimum Eligibility & Qualification Criteria
Academic Background
- Degree: Any Graduation stream (B.A., B.Com, BBA, B.Sc., BCA, B.E., B.Tech, etc.) from a recognized university.
Experience Level
- 0 to 2 years of professional experience (freshers and early-career candidates are encouraged to apply).
Mandatory Skills & Competencies
- Primary Skill: Learning Delivery Operations (P4) / Secondary Skill: Learning Operations (P4).
- Strong written and verbal English communication skills.
- Foundational proficiency in Microsoft Office applications (MS Excel, MS Word, Outlook).
- High attention to detail, organizational skills, and a collaborative team-player mindset.
- Flexibility to work in rotational shifts as required by client business needs.
Compensation & Employee Benefits
- Estimated Starting Salary: ₹3.0 LPA to ₹4.5 LPA (CTC), plus applicable shift allowances.
- Accenture Employee Benefits:
- Comprehensive medical, life, and accident insurance coverage.
- Access to continuous learning certifications, internal upskilling platforms, and professional development programs.
- Global employee wellness initiatives and hybrid/flexible workplace support.
Selection Workflow & Interview Steps
1. Online Application & Resume Screening (Job No: AIOC-S01664425)
(Verification of graduate degree, basic communication indicators, & Mumbai location preference)
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2. Online Cognitive & Communication Assessment
(Evaluation of verbal English grammar, comprehension, numerical reasoning, and data checking)
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3. Operations & Functional Interview Round
(Discussion on administrative organization, handling routine queries, customer service mindset, & shift flexibility)
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4. HR & Culture Fit Discussion
(Confirmation of salary expectations, rotational shift agreement, documentation check, & formal offer rollout)
Essential Topics to Prepare
- Talent & Learning Operations Concepts: Understanding the training lifecycle, scheduling coordination, participant attendance tracking, and feedback consolidation.
- Corporate Communication & Email Etiquette: Writing professional emails, addressing scheduling conflicts politely, and clarifying instructions with supervisors.
- Operational Readiness: Demonstrating punctuality, attention to detail, adherence to compliance standards, and flexibility with 24/7 or rotational shift schedules.
Core Resume Keywords for ATS Optimization
- Operations & Talent: Learning Operations, Learning Delivery Operations, Talent Development, Workforce Enablement, Training Administration, Operations Support
- Administration & Tools: Microsoft Excel, MS Office, Outlook, Scheduling Management, Data Tracking, Reporting
- Competencies: Individual Contributor, Process Adherence, Problem Solving, Communication Skills, Detail-Oriented, Rotational Shifts
Frequently Asked Questions (FAQs)
1. What is the Job Number for this Accenture opening?
The official job number is AIOC-S01664425.
2. What educational qualification is required?
The role is open to candidates with Any Graduation degree.
3. Is prior experience mandatory?
No. The role requires 0 to 2 years of experience, making it welcoming for fresh graduates as well as entry-level professionals.
4. Does this position involve shift work?
Yes. The job description notes that this role may require working in rotational shifts.