Wells Fargo Hiring 2026: Fraud & Claims Operations Representative | Hyderabad (Job ID R-585860)

Company: Wells Fargo International Solutions Private Limited
Job Title: Fraud & Claims Operations Representative
Job Requisition ID: R-585860
Job Category: Operations / Financial Crimes & Fraud Operations
Posting Date: November 4, 2026
Application Deadline: November 12, 2026 (or earlier based on application volume)
Employment Type: Full-Time Regular
Shift Model: High-Volume Call Center Operations (Rotational Voice & Non-Voice Shifts)
Location: Hyderabad, Telangana, India

Wells Fargo is a global financial services leader serving millions of retail, commercial, and corporate banking clients worldwide. Through its Global Capability Centers (GCC) in India, Wells Fargo drives enterprise risk management, technology, and operations across global business lines.

The Fraud & Claims Operations Representative position operates within Wells Fargo’s Financial Crimes and Fraud Operations division in Hyderabad. In this front-line customer protection role, representatives investigate potential fraudulent transactions, resolve moderately complex customer claims across multiple banking products, manage inbound/outbound customer interactions during sensitive fraud situations, and enforce strict regulatory compliance protocols to mitigate financial loss.

• Fraud Investigation & Account Analysis: Review customer information, transaction logs, debit/credit card activity, and online banking usage patterns to identify and investigate potential fraud indicators.
• High-Volume Case Management: Manage and prioritize moderately complex fraud claims in a fast-paced call center environment across voice and non-voice support channels.
• Customer Interaction & Support: Engage directly with customers experiencing potential fraud, communicating clearly and professionally to provide reassurance while gathering crucial case details.
• Risk Mitigation & Decision Making: Use critical thinking and sound operational judgment to determine claim validity, execute account block/unblock actions, and ensure timely resolution according to regulatory timelines.
• Escalation & De-escalation: Handle challenging or escalated customer interactions with professionalism, balancing customer experience (CX) with internal risk controls and anti-money laundering (AML) guidelines.
• Internal Stakeholder Collaboration: Partner with internal financial crimes teams, technical support, and legal operations to conduct thorough end-to-end fraud investigations.

Academic & Work Background

• Education: Bachelor’s degree in any discipline (B.Com, B.A., B.Sc, BBA, B.E./B.Tech) or equivalent qualification from a recognized university.
• Experience Requirement: Minimum 1+ year of experience in customer service support, call center operations, fraud operations, or claims processing (demonstrated through work experience, formal training, military experience, or relevant education).

Mandatory Core Competencies

• Strong verbal and written English communication skills for managing sensitive customer telephone calls and writing clear case documentation.
• Sound analytical ability, high attention to detail, and comfort evaluating transactional data.
• Ability to work effectively in a high-volume call center environment under performance metrics (AHT, SLA compliance, quality scores).
• Readiness to work in rotational shift schedules (including night shifts aligned with US banking hours).

Preferred Skills

• Prior experience in financial services, banking operations, card fraud, wire fraud, or dispute resolution.
• Basic understanding of banking products, debit/credit card processing, and regulatory compliance standards (Reg E, Reg Z).

• Estimated Starting Salary: ₹4.0 LPA to ₹6.5 LPA (CTC) (depending on relevant banking/fraud operations experience and shift flexibility).
• Wells Fargo Perks:
  • Shift Allowances: Additional financial compensation for night/rotational shifts per company policy.
  • Comprehensive Health Insurance, Group Term Life, and Personal Accident Coverage for employees and dependents.
  • Door-to-door transport/cab facilities during night shift operational windows.
  • Structured career progression paths toward Senior Fraud Operations Specialist, Team Lead, and Financial Crimes Analyst roles.

1. Application Shortlisting & Resume Screening (Job ID: R-585860)
   (Verification of 1+ YOE in customer service/fraud ops, communication skills, & Hyderabad location fit)
   ↓
2. Online Aptitude & Voice Assessment (Versant / SVAR)
   (Evaluation of spoken English clarity, listening comprehension, typing speed, & analytical reasoning)
   ↓
3. Operations Technical Interview Round 1 (Customer Handling & Fraud Scenarios)
   (Discussion on handling difficult/irate customer calls, transaction analysis logic, & operational accuracy under time limits)
   ↓
4. Managerial Interview Round 2 (Risk Mindset & Scenario Evaluation)
   (Behavioral questions testing judgment, escalation protocols, decision making during ambiguous fraud scenarios, & shift readiness)
   ↓
5. HR & Onboarding Discussion
   (Document verification, rotational shift agreement, salary discussion, & offer rollout)

Wells Fargo Candidate Requirements: Candidates must directly represent their own experiences. Third-party interview recordings are strictly prohibited. The company maintains a drug-free workplace policy and conducts thorough background and education verification checks prior to onboarding.

• Fraud & Claim Fundamentals: Types of financial fraud (Identity Theft, Account Takeover [ATO], Phishing, Card-Not-Present [CNP] fraud, Unauthorized Transactions).
• Call Center Operational Metrics: Average Handling Time (AHT), First Call Resolution (FCR), Service Level Agreements (SLA), Customer Satisfaction (CSAT) scores.
• De-escalation Techniques: Active listening, empathy phrasing, maintaining calm under pressure, establishing control of the call, and managing escalations professionally.

• Operations & Fraud: Fraud Operations Representative, Fraud Investigation, Claims Processing, Financial Crimes, Transaction Auditing, Account Analysis, Risk Mitigation
• Call Center & Customer Service: Call Center Operations, Customer Experience (CX), High-Volume Environment, Voice & Non-Voice Support, De-escalation, SLA Adherence
• Banking & Compliance: Customer Account Protection, Dispute Resolution, Regulatory Compliance, Risk Identification, Escalation Management
• Wells Fargo Specifics: Requisition R-585860, Wells Fargo Hyderabad, Operations Division, Rotational Shift Operations

1. What is the Job Requisition ID for this Wells Fargo opening?

The official Wells Fargo job requisition ID is R-585860.

2. What is the application deadline?

The posting end date is November 12, 2026, though it may be unposted earlier depending on applicant volume.

3. What is the minimum experience required for this role?

The minimum requirement is 1+ year of experience in customer service support or equivalent operational background.

4. What is the work location and operational environment?

The position is located at Wells Fargo’s office in Hyderabad, Telangana, operating in a high-volume call center environment with voice and non-voice functions.