Oracle Hiring 2026: Support Engineer 1 | Bengaluru (Job ID 349169)

Company: Oracle India Private Limited
Job Title: Support Engineer 1
Job Identification / Requisition: 349169
Job Category: Services and Support
Role Level / Type: Individual Contributor (IC1) | Regular Full-Time Employee
Security Clearance Required: No
Language Requirement: Read, Write, and Speak English Fluently
Experience Level: 0 to 2+ Years (Fresh Graduates & Early-Career Technical Support Engineers)
Location: Bengaluru, Karnataka, India

Oracle Corporation is a global leader in enterprise cloud infrastructure (OCI), relational database systems, and AI-embedded enterprise applications. Operating across mission-critical industries worldwide, Oracle combines data, infrastructure, and software solutions to power modern global enterprises.

The Support Engineer 1 position (Job ID: 349169) is based at Oracle’s key technology campus in Bengaluru. Situated within the Services and Support organization, engineers serve as the frontline technical point of contact for global enterprise clients. They troubleshoot product defects, execute SQL queries to diagnose data anomalies, leverage AI-assisted diagnostics to identify root causes, author Knowledge Base (KB) documentation, and collaborate with senior engineering teams to ensure seamless product reliability.

• Frontline Customer Technical Support: Field customer inquiries via phone and electronic support portals, troubleshooting and resolving foundational technical issues across assigned Oracle product suites.
• Issue Reproduction & Root Cause Analysis: Recreate reported customer environments, analyze system logs, test potential patches/fixes, and escalate complex bugs to senior sustaining engineering teams.
• AI-Assisted Diagnostics & Process Improvement: Leverage modern automation and AI Assistance tooling to discover root causes of recurring issues and propose workflow enhancements.
• Knowledge Base & Documentation: Maintain accurate Service Request (SR) audit trails, utilize internal troubleshooting guides, and author reusable Knowledge Base (KB) articles for resolved defects.
• Cross-Functional Collaboration: Partner with internal stakeholders, developers, and senior support engineers to report product design, reliability, and maintenance defects.
• Service Metrics Management: Monitor and execute personal support service performance metrics (SLAs, response times, customer satisfaction scores) under team guidance.

Academic Background

• Degree: Bachelor’s Degree (B.E. / B.Tech / B.Sc / BCA / MCA) in Computer Science, Information Technology, Electronics, or a related quantitative technical field.

Experience Level

• 0 to 2+ Years of experience in technical support, database administration, application support, or software troubleshooting (2025/2026 fresh graduates with strong SQL and analytical fundamentals are eligible).

Mandatory Technical & Core Competencies

• Database & Querying: Strong foundational proficiency in SQL (writing queries, joins, indexing basics, and diagnosing relational database behavior).
• Incident Management & Troubleshooting: Practical understanding of incident management lifecycles, log analysis, and systematic problem-solving techniques.
• Communication & Collaboration: Ability to read, write, and speak English clearly to explain complex technical resolutions to non-technical and technical stakeholders.
• Continuous Learning: Adaptability to master Oracle’s proprietary product ecosystems, cloud architectures, and AI diagnostic tools.

• Estimated Starting Salary: ₹6.0 LPA to ₹9.5 LPA (CTC) for Support Engineer 1 (IC1), plus performance bonuses, shift allowances (if applicable), and health benefits.
• Oracle Corporate Benefits:
  • Comprehensive exposure to enterprise-grade Oracle Databases, Oracle Cloud Infrastructure (OCI), and Fusion Applications.
  • Access to Oracle University training portals, free OCI/Database certification vouchers, and structured mentorship.
  • Flexible Medical, Life Insurance, and Retirement savings plans.
  • Structured career progression path toward Support Engineer 2 (IC2), Senior Support Engineer, and Principal Technical Support Engineer.

1. Profile Shortlisting & Resume Audit (Job ID: 349169)
   (Verification of degree qualifications, SQL proficiency, troubleshooting skills, & Bengaluru location readiness)
   ↓
2. Oracle Online Assessment (Aptitude, SQL & Technical Fundamentals)
   (Evaluation of Analytical Reasoning, English Comprehension, Relational Database/SQL queries, & OS/Networking basics)
   ↓
3. Technical Interview Round 1 (SQL, Databases & Troubleshooting Logic)
   (Live SQL query writing, database normalization, log/error debugging scenarios, & Linux/OS fundamentals)
   ↓
4. Technical Interview Round 2 (Incident Management & Customer Scenarios)
   (Mock customer escalation roleplay, issue reproduction methodology, SLA handling, & communication clarity)
   ↓
5. Managerial & HR Round (Cultural Fitment & Offer Rollout)
   (Assessment of continuous learning mindset, shift flexibility, salary discussion, & formal offer issuance)

• SQL & Relational Databases: INNER/OUTER JOINs, GROUP BY / HAVING, Subqueries, Indexes, ACID properties, Primary vs. Foreign Keys, and basic query execution plans.
• Troubleshooting & OS Fundamentals: Reading stack traces/error logs, basic Linux shell commands (grep, tail, ps, netstat), TCP/IP basics, HTTP status codes (4xx vs. 5xx), and DNS resolution.
• Support & Incident Workflows: Service Request (SR) prioritization, root cause analysis (RCA) documentation, and de-escalating frustrated enterprise clients.

• Support & Operations: Support Engineer 1, Technical Support Engineer, Incident Management and Response, Customer Support and Advocacy, Service Request Management, Root Cause Analysis (RCA)
• Technical Stack: SQL, Relational Databases, Troubleshooting, Log Analysis, AI Assistance Tooling, Knowledge Base (KB) Authoring, Linux, Networking Basics
• Soft Skills & Execution: Problem Solving, Cross-Functional Collaboration, Continuous Improvement, SLA Management, Technical Documentation
• Oracle Specifics: Job ID 349169, Oracle Bengaluru, Services and Support, Individual Contributor

1. What is the Job Identification number for this Oracle opening?

The official Oracle Job ID is 349169.

2. Are fresh graduates eligible to apply for Support Engineer 1?

Yes. The experience requirement is 0 to 2+ years, making fresh graduates with strong SQL and troubleshooting fundamentals fully eligible.

3. What technical skills are explicitly required?

The core required skills listed are SQL, Troubleshooting, Incident Management and Response, Problem Solving, and Collaboration.

4. Does this role require a security clearance?

No. The job posting explicitly confirms that no security clearance is required for this position.