Oracle Recruitment 2026: Support Engineer 1 (Bengaluru)

Company :- Oracle
Job Title :- Support Engineer 1
Job Requisition ID :- 342318
Team / Division :- Services and Support / Individual Contributor (IC1)
Work Mode :- Onsite / Hybrid (As per Oracle policy)
Employment Type :- Regular Employee / Full Time
Experience Level :- 0 to 2+ Years (Freshers & Early Career Eligible)
Posting Recency :- Active
Location :- Bengaluru, Karnataka, India

Oracle brings together data, infrastructure, applications, and AI to power digital transformations across global industries.

The Services and Support organization serves as the front-line technical backbone for Oracle’s extensive product ecosystem. As an Individual Contributor (IC1) Support Engineer, you will field customer inquiries, re-create and resolve technical issues, leverage AI automation tools for root-cause analysis, and contribute to continuous support workflow improvements.

Technical Support & Customer Advocacy

• Customer Interaction: Serve as a point of contact for customers, fielding inquiries via phone, electronic channels, or in-person interactions.
• Issue Troubleshooting: Provide technical support by researching, re-creating, testing, and resolving simple-to-routine technical issues for assigned Oracle products.
• Service Request Management: Follow up on service requests, communicate resolutions, and escalate complex technical issues to senior peer teams as needed.

Documentation & Knowledge Sharing

• Service Request Logging: Maintain detailed documentation of support activities, issue resolutions, and product configurations on service requests.
• Knowledge Base Authoring: Learn to prepare troubleshooting guides and write new Knowledge Base (KB) articles for resolved issues.

Collaboration & Process Enhancement

• Internal Alignment: Provide technical assistance to internal teams and stakeholders regarding customer situations and product behaviors.
• Automation & Tools: Learn to leverage AI assistance and tooling to discover the root causes of common issues.
• Process Improvement: Identify enhancements for support workflows, guidelines, operational procedures, and ITIL-based incident response practices.

Minimum Requirements

• Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or related discipline with 0 to 2+ years of technical support experience.
• Language Requirements: Fluency in reading, writing, and speaking English.
• Core Technical & Functional Skills:
  • Proficiency in SQL for database queries and troubleshooting.
  • Foundational understanding of Information Technology Infrastructure Library (ITIL) principles.
  • Knowledge of Incident Management and Response, Change Management, and Support Process Management.
• Work Authorization: Candidates must possess valid local work authorization (Visa / work permit sponsorship is not available).

Preferred Qualifications

• Technical Aptitude: Strong problem-solving abilities, ability to interpret customer issue logs, and familiarity with Oracle database or cloud applications.
• Communication: Impactful verbal and written communication skills to deliver customer support and clear technical documentation.

Estimated Compensation Expectations

For a Support Engineer 1 (IC1 – Entry Level / 0-2 Years) at Oracle (Bengaluru):

Estimated Salary Range: ₹6,50,000 to ₹10,50,000 INR per annum, depending on academic background, technical assessment performance, and hands-on SQL/ITIL evaluation.

Oracle’s selection sequence for Support Engineer 1 positions generally follows this structure:

1. Online Application Screening (Job ID: 342318)
   ↓
2. Online Assessment (SQL Queries, ITIL Concepts, Aptitude & Scenario-based Reasoning)
   ↓
3. Technical Interview 1 (SQL Troubleshooting, Database Concepts & Technical Scenarios)
   ↓
4. Technical Interview 2 (Incident Management, Log Analysis & Customer Handling Scenarios)
   ↓
5. HR & Managerial Interview (Communication Skills, Behavioral Fit & Learning Mindset)

• SQL & Database Troubleshooting: Writing SQL queries, JOINs, aggregate functions, data re-creation, and schema analysis.
• ITIL & Support Frameworks: Incident Management lifecycle, Change Management protocols, SLAs, and escalation handling.
• Root Cause Analysis & Troubleshooting: Methodologies for identifying root causes using AI tooling, log file interpretation, and issue replication.
• Customer Service & Communication: Handling disgruntled customers, structuring clear email responses, and writing Knowledge Base articles.

Incorporate these targeted keywords into your application profile to ensure maximum alignment with Oracle’s Applicant Tracking System (ATS):

• Support Engineer 1 (IC1)
• Structured Query Language (SQL)
• ITIL Framework & Service Support
• Incident Management and Response
• Change Management & Root Cause Analysis
• Service Request (SR) Management
• Knowledge Base (KB) Article Creation
• AI Tooling & Support Automation

• Technical Troubleshooting & Issue Escalation
• Customer Relationship Building & Advocacy
• Impactful Verbal & Written Communication
• Continuous Support Process Improvement
• Cross-Functional Team Collaboration

1. What is the Job Requisition ID for this Oracle role?

The job identification number for this position is 342318.

2. Is visa sponsorship available for this opening?

No, visa or work permit sponsorship is not available for this position.

3. What is the experience requirement for Support Engineer 1 (IC1)?

This role is open to candidates with 0 to 2+ years of experience, making freshers and early-career professionals eligible to apply.

4. What are the key technical skills required?

Key required skills explicitly listed include SQL, ITIL, Incident Management and Response, Change Management, and Support Process Management.

5. Where is the job location?

This position is based in Bengaluru, Karnataka, India.