Company: Deloitte Support Services India Private Limited (Deloitte USI)
Function / Group: Enterprise Business Solutions (EBS) > Extended Delivery Centre (EDC)
Job Title: Associate Analyst – Business Operation Support
Requisition Code: 369345
Shift Timings: Afternoon/Evening Shift (2:00 PM to 11:00 PM IST)
Employment Type: Full-Time (Enabling Areas)
Experience Level: Freshers / 0–2 Years Experience
Location: Hyderabad, Telangana, India
Company & Practice Overview
Deloitte U.S. India (USI) offices operate as an extended delivery network supporting Deloitte’s global practices. The Enterprise Business Solutions (EBS) group within the Extended Delivery Centre (EDC) provides crucial operational, administrative, and resource management support to practitioner teams across global client engagements.
The Associate Analyst – Business Operation Support role sits within the Resource Management Support function in Hyderabad. This position serves as an operational liaison for Resource Managers and Audit & Assurance teams, handling scheduling management, learning course enrolments, VDI access provisioning, and operational compliance tracking.
Key Responsibilities & Daily Operations
- Resource Scheduling & Operations: Assist Resource Managers in scheduling practitioners for Audit & Assurance client site activities (e.g., physical stock counts) according to Standard Operating Procedures (SOPs).
- Scheduling Tool Maintenance: Update practitioner profiles, client bookings, weekend availability, leave logs, and skill/trait amendments using internal forecasting and scheduling software.
- Learning Portal Administration: Create mandatory learning courses, manage practitioner enrolments, and track completion metrics on the internal Deloitte Learning Portal.
- Virtual Desktop Infrastructure (VDI) Coordination: Coordinate access requests, credential creation, and setup for VDI accounts to enable secure remote client work.
- Central Tracker & Compliance Maintenance: Maintain central stock count request trackers, contact directories, and follow up with practitioners to complete mandatory compliance trainings.
- SLA & Escalation Management: Ensure all operational tickets and ad-hoc requests are processed accurately within established Service Level Agreements (SLAs), escalating complex issues to leads.
Minimum Eligibility & Qualification Criteria
Academic Background
- Degree: Bachelor’s degree (Any Graduate discipline — B.Com, BBA, B.Sc., B.A., BCA, B.E., B.Tech).
Required Technical & Functional Skills
- Microsoft Office Suite: Strong working knowledge of MS Excel (data filtering, formulas, sorting, basic reporting) and MS Word.
- Communication: Clear and articulate written and verbal English communication skills for cross-regional stakeholder interaction.
- Process & Detail Focus: Exceptional attention to detail, strong organizational skills, and a methodical approach to tracking and closing operational requests.
Key Personal Competencies
- Customer-centric attitude with strong question-asking and de-escalation skills.
- Ability to work comfortably during the 2:00 PM to 11:00 PM IST shift.
- High integrity, adaptability to process updates, and strict adherence to data protection and privacy policies.
Compensation & Employee Benefits
- Estimated Starting Salary: ₹3.8 LPA to ₹5.5 LPA (CTC), plus shift allowances, annual performance bonuses, and transport/cab facilities for late-evening shifts.
- Deloitte USI Perks:
- Access to DU: The Leadership Center in India (Hyderabad campus) for corporate upskilling.
- Comprehensive Medical, Group Term Life, and Personal Accident Insurance.
- Generous leave policy, employee wellness programs, and corporate discounts.
Selection Workflow & Interview Steps
1. Application Shortlisting & Resume Screening (Requisition: 369345)
(Verification of graduation degree, MS Excel skills, & shift availability [2 PM - 11 PM])
↓
2. Online Aptitude & MS Office Assessment
(Evaluation of verbal ability, written business English, logical reasoning, & Excel functions)
↓
3. Operations & Functional Interview Round
(Scenario-based questions on resource scheduling, customer support, tracking workflows, & MS Excel)
↓
4. HR & Culture Fit Discussion
(Discussion on shift timings, Hyderabad location fit, communication skills, & onboarding readiness)
↓
5. Formal Offer Rollout & Background Verification
Essential Technical & Operations Topics to Prepare
- MS Excel Tools: Pivot Tables,
VLOOKUP/XLOOKUP, data validation, conditional formatting, and sorting large operational logs. - Resource Management Concepts: Resource allocation, utilization rate, scheduling conflicts, roll-off dates, and SLA management.
- Behavioral & Customer Support Scenarios: Using the STAR method to demonstrate handling conflicting priorities, chasing compliance deadlines, and communicating professionally under pressure.
Core Resume Keywords for ATS Optimization
- Operations & Scheduling: Business Operation Support, Resource Management, Resource Scheduling, Audit Scheduling, Stock Counts, SLA Management
- Administration & Tools: Microsoft Excel, MS Office Suite, VLOOKUP, Pivot Tables, Central Trackers, VDI Provisioning, Data Accuracy
- Compliance & Systems: Learning Portal Administration, Mandatory Compliance Tracking, Escalation Management, SOP Adherence, Data Protection
- Competencies: Customer Service, Stakeholder Coordination, Detail-Oriented, Deloitte USI, Enabling Areas, EBS EDC
Frequently Asked Questions (FAQs)
1. What is the Requisition Code for this Deloitte USI opening?
The official Deloitte USI requisition code is 369345.
2. What are the shift timings for this position?
The role operates in an afternoon/evening shift from 2:00 PM to 11:00 PM IST.
3. Is a specific degree required for this role?
No. Deloitte USI accepts candidates with Any Graduate degree (B.Com, BBA, B.Sc., BCA, B.A., B.E., B.Tech, etc.).
4. Where is the job location?
The position is based at Deloitte USI’s office campus in Hyderabad, Telangana, India.