Concentrix Hiring 2026: Representative, Operations | Freshers | Hyderabad | Req. R1367169

Company :- Concentrix
Job Title :- Representative, Operations
Job Requisition ID :- R1367169
Job Category :- Customer Service / Operations / Technical Support
Work Location :- Unit No. 601, 6th Floor, Maximus Building 2A
Experience :- Fresher or Experienced
Qualification :- Graduate / Undergraduate in any discipline
Employment Type :- Full-time
Work Mode :- On-site
Location :- Hyderabad, Telangana, India

Concentrix is a global customer experience and technology company that provides customer service, technical support, and business-process solutions for clients across different industries.

The Representative, Operations role primarily involves customer service and operational support. Key responsibilities include:

• Handle customer interactions through inbound/outbound calls, email, chat, or internet-based channels.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a courteous, professional, and customer-focused communication style.
• Meet defined Key Performance Indicators (KPIs) and service-quality standards.
• Maintain accurate customer/account records in the call-tracking system.
• Document customer interactions and resolutions appropriately.
• Use available resources and decision-support tools to resolve routine issues.
• Escalate complex queries to senior team members when required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Handle additional products or services where applicable.
• Work effectively in a team as well as independently.

Candidates should generally have:

• A Graduate or Undergraduate degree in any discipline, depending on the specific program requirement.
• Good written and verbal communication skills.
• Basic computer and PC navigation knowledge.
• Strong customer-service orientation.
• Good problem-solving and probing skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Ability to work rotational shifts when required.

Must-Have Skills

• Customer Service
• Communication Skills
• Problem Solving
• Computer Knowledge
• Multitasking
• Attention to Detail
• Teamwork
• Patience
• Adaptability

Good-to-Have Skills

• Technical Support
• Call Center / BPO experience
• CRM or ticketing-system knowledge
• Customer relationship management
• Email and chat support
• Troubleshooting

The job posting contains a specific disclaimer that selected candidates may potentially be considered for a Content Moderator role.

That role can involve reviewing sensitive user-generated content, including potentially violent, extremist, pornographic, or otherwise graphic material.

I recommend keeping this information in a clearly separated “Important Job Warning” section rather than mixing it into the normal Representative, Operations responsibilities.

Don’t present a specific interview sequence as official unless Concentrix provides it.

Use:

Expected Selection Process

1. Online application
2. Resume/application screening
3. Assessment or screening round, if applicable
4. HR/recruiter interaction
5. Operations/customer-service interview
6. Final selection and onboarding

Customer Service:
Customer Support, Customer Service, Customer Experience, Customer Handling, Customer Queries, Customer Satisfaction

Operations:
Operations, Process Management, KPI, SLA, Quality, Business Performance, Process Compliance

Technical:
Technical Support, Troubleshooting, Problem Solving, Computer Skills, PC Knowledge, CRM

Communication:
Verbal Communication, Written Communication, Active Listening, Empathy, Customer Interaction

Other:
Multitasking, Attention to Detail, Teamwork, Adaptability, Shift Flexibility, Call Handling

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1. What is the job title?
The position is Representative, Operations.

2. What is the Concentrix requisition ID?
The job requisition ID is R1367169.

3. Where is the job located?
The position is listed for Hyderabad, Telangana, at Unit No. 601, 6th Floor, Maximus Building 2A.

4. Can freshers apply?
Yes. The job description states “Fresher or any experience.”

5. What educational qualification is required?
The candidate profile states Graduate / Undergraduate in any discipline, although requirements may vary depending on the specific program.

6. What skills are important for this role?
Communication, customer service, problem solving, computer knowledge, attention to detail, multitasking, teamwork, and adaptability are important.

7. Is rotational-shift flexibility required?
Yes. The job description states that candidates should be able to rotate shifts as needed.

8. Can the role involve content moderation?
The posting states that selected candidates may be placed in a Content Moderator role, which can involve reviewing sensitive or explicit user-generated content.