Amazon Hiring 2026: CTK Svc Associate | Hyderabad | Job ID 10543815

Company :- Amazon
Job Title :- CTK Svc Associate
Job ID :- 10543815
Business/Team :- Amazon Centralized Timekeeping (CTK)
Organization :- Amazon Dev Center India – Hyderabad – A85
Qualification :- Bachelor’s degree or Advanced Degree
Experience :- Data entry and analysis experience required
Work Environment :- Large team / fast-paced corporate environment
Employment Type :- Not specified in the provided posting
Location :- Hyderabad, Telangana, India

The CTK Svc Associate position is part of Amazon’s Centralized Timekeeping (CTK) team in Hyderabad.

The Centralized Timekeeping team handles time and attendance matters for Amazon Associates. Requests for time and attendance corrections are submitted through trouble-ticketing systems by operators and HR teams across the Amazon network.

The CTK team manages these requests through a ticket queue, generally processing requests on a First-In, First-Out (FIFO) basis while prioritizing payroll-impacting tickets when there is a risk of payroll errors.

The role requires accuracy, attention to detail, data-entry skills, analysis, and the ability to work effectively in a fast-paced corporate environment.

Based on the role description, the position involves activities related to timekeeping, data management and ticket processing.

Key areas include:

• Managing time and attendance requests submitted through trouble-ticketing systems.
• Processing requests accurately according to established procedures.
• Managing the ticket queue using FIFO principles.
• Prioritizing payroll-impacting requests when there is a potential payroll defect.
• Performing accurate data entry and analysis.
• Maintaining precision while working with employee time and attendance information.
• Supporting high service levels for Amazon Associates.
• Working with large teams and business stakeholders.
• Contributing to process improvement and operational efficiency.
• Supporting accurate and timely resolution of timekeeping-related requests.

Centralized Timekeeping (CTK) is responsible for managing time and attendance-related requests for Amazon Associates.

The team focuses on:

• Accurate time and attendance data
• Ticket management
• Payroll-defect prevention
• Data accuracy
• Fast request resolution
• High-quality service
• Customer obsession

This makes the position particularly relevant for candidates interested in operations, HR operations, data entry, workforce management and business-process roles.

Educational Qualification

Candidates should have:

• A Bachelor’s degree or Advanced Degree.

Required Experience

The basic qualifications mention experience with:

• Accurate data entry
• Data analysis
• Working in a large team or fast-paced corporate environment

The posting also mentions experience participating in continuous improvement projects that help improve team processes and controllership with measurable results.

Candidates should also have experience owning end-to-end programs to drive results.

Preferred Skills

Amazon lists the following as preferred qualifications:

Microsoft Office

Knowledge of:

• Microsoft Windows
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

Timekeeping Systems

• MyTime
• Kronos

Administrative Skills

• Data entry
• Data-driven reporting
• Data management
• Administrative processes

Business Systems

Experience with:

• MS Office Suite
• CRM systems
• Salesforce
• Other business systems

For candidates preparing for this role, the most relevant skills are:

Technical / Operational Skills

• Data Entry
• Data Analysis
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Windows
• Data Management
• Reporting
• Ticket Management
• Process Management

Professional Skills

• Attention to Detail
• Accuracy
• Problem Solving
• Time Management
• Communication
• Teamwork
• Process Improvement
• Ownership
• Customer Obsession

Additional Skills

• HR Operations
• Time & Attendance
• Payroll Processes
• Workforce Management
• CRM
• Salesforce
• Kronos / MyTime

This role may be suitable for candidates with a bachelor’s or advanced degree who have experience in areas such as:

• Data entry
• Data analysis
• HR operations
• Administrative operations
• Timekeeping
• Payroll support
• Business operations
• Process management
• Reporting

However, candidates should carefully compare their experience with Amazon’s Basic Qualifications, because the posting does require relevant experience in addition to the degree.

Candidates preparing for this position should focus on:

1. Microsoft Excel

Prepare:

• Sorting and filtering
• VLOOKUP/XLOOKUP
• SUMIF/COUNTIF
• Pivot Tables
• Basic formulas
• Data validation
• Duplicate identification
• Data cleaning

2. Data Accuracy

Be prepared to explain:

• How you avoid data-entry errors
• How you verify information
• How you handle incorrect records
• How you maintain accuracy when processing large datasets

3. Ticket Management

Understand:

• Ticket queues
• FIFO processing
• Prioritization
• Escalation
• SLA/KPI concepts
• Documentation

4. Time & Attendance

Basic knowledge of:

• Employee attendance
• Working hours
• Time corrections
• Payroll-impacting errors
• Attendance records

5. Behavioral Questions

Amazon interviews commonly emphasize behavioral competencies, so candidates should prepare examples demonstrating:

• Ownership
• Customer Obsession
• Attention to Detail
• Problem Solving
• Delivering Results
• Process Improvement

Use the STAR method when answering behavioral questions.

ATS Resume Keywords

Job / Operations Keywords

CTK Svc Associate, Centralized Timekeeping, Operations, HR Operations, Administrative Operations, Timekeeping, Workforce Management

Data Keywords

Data Entry, Data Analysis, Data Management, Data Accuracy, Data Validation, Reporting, Data-Driven Processes

Tools

Microsoft Excel, Microsoft Word, PowerPoint, Windows, MyTime, Kronos, Salesforce, CRM

Process Keywords

Ticket Management, FIFO, Process Improvement, Continuous Improvement, Payroll Support, Time and Attendance, Process Management

Soft Skills

Customer Obsession, Attention to Detail, Ownership, Problem Solving, Communication, Teamwork, Accuracy, Results Driven

1. What is the Amazon Job ID?

The Job ID for the CTK Svc Associate position is 10543815.

2. What is CTK at Amazon?

CTK stands for Centralized Timekeeping. The team manages time and attendance-related requests for Amazon Associates and works to prevent payroll defects through accurate and timely processing.

3. Where is this position located?

The position is listed at Amazon Dev Center India – Hyderabad – A85, Hyderabad, Telangana.

4. What qualification is required?

The basic qualification states that candidates should have a Bachelor’s degree or Advanced Degree.

5. Is this a fresher job?

The provided job description does not clearly classify the position as a fresher-only role. It specifically asks for experience in accurate data entry and analysis, along with other professional experience. Therefore, I would not advertise this as a “fresher job” unless the official Amazon listing says otherwise.

6. Is HR experience required?

HR experience is listed as a preferred qualification, with 6+ months of human resources experience mentioned.

7. Which software skills are preferred?

Amazon lists Windows, Word, Excel, MyTime (Kronos), PowerPoint, MS Office Suite, Salesforce and other systems among its preferred experience.

8. What type of work does a CTK Svc Associate perform?

The role focuses on time and attendance operations, ticket processing, accurate data entry, data analysis, request prioritization and payroll-defect prevention.