Amazon Hiring 2026: Central Operations Support Executive | Bengaluru (Job ID 10429219)

Company: Amazon Seller Services Private Limited (ASSPL)
Job Title: Central Operations Support Executive, IN External Fulfillment
Job ID: 10429219
Business Unit: India External Fulfillment (Merchant Fulfillment / Easy Ship / Seller Flex Central Ops)
Employment Type: Full-Time
Location: Bengaluru, Karnataka, India

Amazon Seller Services Private Limited (ASSPL) manages Amazon’s marketplace operations across India. The IN External Fulfillment network enables third-party sellers to fulfill orders efficiently, integrating seller nodes directly with Amazon’s logistics network via programs like Easy Ship and Seller Flex.

The Central Operations Support Executive serves as a central control hub monitoring and guiding third-party seller nodes across India. Based in Karnataka, this team remotely manages daily inbound and outbound operational metrics, triggers ground-level audits, coordinates field executives, and deploys standard operating procedures (SOPs) via voice and non-voice communication channels.

• Central Metrics Monitoring: Track real-time seller operational metrics (pickup compliance, late dispatch rates, cancellation rates, and inbound/outbound SLAs) to detect disruptions early.
• Remote Control & Ground Escalations: Liaise via outbound calls, emails, and internal ticketing with field executives and sellers to resolve operational bottlenecks instantly.
• Seller Guidance & SOP Deployment: Train sellers on Amazon compliance norms, launch updated operational guidelines, and drive adoption of best practices.
• Data Scrutiny & Pattern Analysis: Analyze large sets of fulfillment data to spot anomaly patterns, foresee supply chain risks, and propose feature enhancements to improve the seller experience.
• Process Improvement: Design, test, and roll out standardized operational procedures across seller sites nationwide.

Academic Background

• Degree: Bachelor’s degree in a quantitative or technical discipline, such as Computer Science, Engineering, Statistics, Mathematics, or Operations.

Mandatory Technical & Analytical Skills

• Advanced proficiency in Microsoft Excel (data filtering, Pivot Tables, VLOOKUP/XLOOKUP, logical formulas).
• Strong analytical mindset with the ability to identify trend disruptions and perform root-cause analysis on operational metrics.
• Excellent written and verbal communication skills across both voice and non-voice support channels.

Preferred Qualifications

• Working knowledge of SQL for database querying, metric extraction, and automated reporting.
• Prior experience in supply chain operations, logistics, remote central monitoring, or merchant support environments.

• Estimated Starting Salary: ₹4.2 LPA to ₹6.5 LPA (CTC), plus shift allowances, annual performance bonuses, and Amazon employee discounts.
• Corporate Benefits:
  • Comprehensive Health, Term Life, and Personal Accident Insurance coverages.
  • Continuous internal learning platforms (Amazon Mentorship, Supply Chain certifications).
  • Direct visibility into Amazon’s nationwide logistics and marketplace architecture.

1. Profile Screening & Resume Shortlisting (Job ID: 10429219)
   (Verification of quantitative degree background, Excel proficiency, & Bengaluru location fit)
   ↓
2. Online Analytical & Work Simulation Assessment
   (Evaluation of logical reasoning, data interpretation, MS Excel skills, & seller-handling scenarios)
   ↓
3. Operations Technical Interview (Round 1)
   (Focus on data analysis, root-cause problem solving, Excel functions, & SQL basics if applicable)
   ↓
4. Amazon Leadership Principles & Scenario Interview (Round 2)
   (Assessment aligned with Leadership Principles: Customer Obsession, Ownership, & Dive Deep)
   ↓
5. HR Discussion & Formal Offer Rollout

• Data Analytics: Excel formulas (VLOOKUP, INDEX-MATCH, Pivot Tables, Conditional Formatting) and basic SQL (SELECT, WHERE, GROUP BY, JOIN).
• Supply Chain & Operations Metrics: First-mile pickup SLAs, Order Fulfillment Cycle Time, Cancellation Rate, and Defect Rate calculation.
• Amazon Leadership Principles:
  • Customer Obsession: How you advocate for sellers and end-customers during operational disruptions.
  • Ownership: Taking accountability for resolving central operational delays across teams.
  • Dive Deep: Analyzing underlying metric anomalies rather than accepting surface-level explanations.

• Operations & Supply Chain: Central Operations, External Fulfillment, Metrics Monitoring, Process Improvement, Standard Operating Procedures (SOPs), Root Cause Analysis
• Data & Analytics: Microsoft Excel, Pivot Tables, Data Scrutiny, Pattern Recognition, Metric Tracking, SQL, Quantitative Analysis
• Stakeholder & Seller Operations: Seller Support, Stakeholder Management, Outbound Communication, Voice & Non-Voice Channels, Field Execution Coordination
• Amazon Competencies: Customer Experience, Ownership, Dive Deep, Anomaly Detection, Merchant Fulfillment

1. What is the Job ID for this position?

The official Amazon Job ID is 10429219.

2. Which Amazon entity is hiring for this role?

The role is under Amazon Seller Services Private Limited (ASSPL) in Karnataka.

3. What degree backgrounds are eligible?

Candidates with a Bachelor’s degree in quantitative or technical fields (Engineering, Computer Science, Statistics, Mathematics) are eligible.

4. Is SQL required for this position?

Excel is a mandatory requirement, while SQL is listed as a highly preferred qualification for candidates seeking an edge during interview evaluations.